ptgamig Privacy Policy
At ptgamig, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the ptgamig platform — including our website, mobile site, games, account services, and customer support channels.
This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the requirements of the National Privacy Commission (NPC) of the Philippines. It applies to all ptgamig account holders, visitors, and users located in the Philippines and anywhere else our services are accessible.
How ptgamig Approaches Privacy
These six principles guide every decision we make about your personal data — from collection through to deletion.
Purpose Limitation
ptgamig only collects data that is strictly necessary for the specific purposes stated in this Policy. We do not collect personal information "just in case" — every data point has a defined, legitimate reason for being gathered and processed.
Security by Design
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, and disclosure. This includes SSL/TLS encryption, secure data storage, and strict access controls for our team members.
No Unauthorized Sharing
ptgamig does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data is shared only with carefully vetted service partners who need it to deliver the services you use — and always under strict data processing agreements.
Your Rights First
Under the Philippine Data Privacy Act, you have clear rights over your personal data — including the right to access, correct, delete, and port your information. ptgamig makes it straightforward to exercise these rights through our support channels.
Minimal Retention
We keep your personal data only for as long as is necessary for the purposes it was collected, or as required by Philippine law and PAGCOR regulatory obligations. Once data is no longer needed, it is securely deleted or anonymized.
Full Transparency
We write our privacy documents in plain, accessible English so that Filipino players can clearly understand what data we hold and why. No hidden clauses, no confusing legal jargon designed to obscure what we actually do with your information.
01 Who We Are
ptgamig is an online casino and sports betting platform operating under a PAGCOR (Philippine Amusement and Gaming Corporation) license, serving the Philippine market at the domain ptgamig.net. Our platform offers live sabong, slots, live dealer casino games, bingo, and sports betting — all denominated in Philippine Peso (PHP).
For the purposes of the Philippine Data Privacy Act of 2012 (R.A. 10173), ptgamig acts as the Personal Information Controller (PIC) in respect of personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed.
We have designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. Contact details for the DPO are provided in Section 14 of this Policy.
02 Data We Collect
ptgamig collects personal information in the following categories, depending on how you interact with our platform:
2.1 Account Registration Data
When you create a ptgamig account, we collect: full legal name, date of birth, email address, mobile number, residential address (province, city/municipality), username, and password (stored in hashed, non-reversible form).
2.2 Identity Verification (KYC) Data
To comply with PAGCOR licensing conditions and Philippine Anti-Money Laundering Act (AMLA) requirements, we collect government-issued identification documents such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID. We may also request proof of address and, for high-value accounts, source of funds documentation.
2.3 Financial and Transaction Data
We collect details of deposits and withdrawals made through your ptgamig wallet, including payment method type (e.g., GCash, Maya, BPI, BDO), transaction amounts in PHP, transaction timestamps, and reference numbers. We do not store full payment card numbers — card transactions are processed by PCI-DSS compliant payment processors.
2.4 Gaming Activity Data
We record your gaming history, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status).
2.5 Technical and Device Data
We automatically collect IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited on ptgamig.net, and session timestamps. This data is collected via server logs and first-party cookies.
2.6 Customer Support Data
When you contact ptgamig support via live chat or email, we retain records of the communication, including your name, contact details, and the content of the conversation, for service quality and dispute resolution purposes.
2.7 Data We Do Not Collect
ptgamig does not knowingly collect information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data (other than where a specific government ID contains such data in its standard format). We do not collect data from individuals under the age of 21.
03 How We Use Your Data
The table below summarizes the key purposes for which ptgamig processes your personal data:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contractual necessity |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation (PAGCOR, AMLA) |
| Processing deposits and withdrawals | Financial transaction data | Contractual necessity |
| Fraud prevention and security monitoring | Technical data, transaction data, gaming activity | Legitimate interest / Legal obligation |
| Regulatory compliance and reporting | All categories as required | Legal obligation (PAGCOR, AMLA, NPC) |
| Responsible gaming monitoring | Gaming activity, responsible gaming settings | Legitimate interest / Legal obligation |
| Customer support | Support communication data, account data | Contractual necessity |
| Platform analytics and improvement | Technical data, gaming activity (aggregated) | Legitimate interest |
| Marketing communications | Contact details, gaming preferences | Consent (opt-in only) |
04 Legal Bases for Processing
Under the Philippine Data Privacy Act of 2012, ptgamig processes your personal data on one or more of the following lawful bases:
- Consent: Where you have provided a clear, affirmative, and freely given consent — for example, opting in to receive ptgamig promotional emails or SMS notifications.
- Contractual Necessity: Where processing is necessary to perform our contract with you — i.e., operating your ptgamig account, processing your deposits, and delivering gaming services.
- Legal Obligation: Where processing is required to comply with a legal or regulatory obligation applicable to ptgamig — including KYC verification, AMLA suspicious transaction reporting, and PAGCOR regulatory record-keeping.
- Legitimate Interest: Where processing is necessary for ptgamig's legitimate business interests, provided those interests are not overridden by your privacy rights — for example, fraud prevention, platform security monitoring, and improving our services through aggregated analytics.
- Vital Interests: In limited circumstances, where processing is necessary to protect life or safety (e.g., responding to a safeguarding concern related to problem gambling).
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
05 Sharing Your Personal Data
ptgamig does not sell, rent, or trade your personal information. We share data only in the following strictly defined circumstances:
5.1 Service Providers and Data Processors
We engage trusted third-party service providers who process personal data on our behalf and under our written instructions. These include:
- Payment processors (GCash, Maya, BPI, BDO, and other payment rails) — for deposit and withdrawal processing.
- KYC and identity verification providers — for document verification and anti-money laundering screening.
- Game content providers (such as Pragmatic Play, PG Soft, Evolution, and others) — who may receive session tokens and anonymized player identifiers necessary to deliver their games on our platform.
- Cloud hosting and infrastructure providers — who store platform data in secure, access-controlled environments.
- Customer support platform providers — for live chat and ticketing systems.
- Email and SMS communication providers — for transactional notifications and, where consented, marketing communications.
All service providers are contractually bound to process personal data only as instructed by ptgamig, to implement appropriate security measures, and to comply with the Data Privacy Act.
5.2 Regulatory and Legal Disclosures
ptgamig may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts where required to do so by law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
5.3 Corporate Transactions
In the event of a merger, acquisition, or sale of substantially all of ptgamig's assets, personal data held by ptgamig may be transferred to a successor entity, subject to that entity assuming the same privacy obligations set out in this Policy. You will be notified of any such transfer.
5.4 What We Will Never Do
ptgamig will never sell your personal data to data brokers, advertising networks, or third-party marketers. We will never share your personal data with another online gaming operator for their own marketing or player acquisition purposes.
06 Data Retention
ptgamig retains personal data for the minimum period necessary, taking into account the following factors:
- Active accounts: Personal data is retained for the duration of your active ptgamig account relationship, plus the applicable statutory retention periods thereafter.
- KYC and financial records: Philippine AMLA regulations require us to retain KYC documents and transaction records for a minimum of five (5) years from the date of the transaction or account closure, whichever is later.
- PAGCOR compliance records: Certain gaming activity logs and regulatory records must be retained in accordance with PAGCOR's data retention directives, which may extend to five (5) years or longer.
- Customer support records: Support interaction records are retained for up to two (2) years from the date of the last interaction, for service quality and dispute resolution purposes.
- Marketing consent records: Records of your marketing opt-in consent are retained for the duration of your account plus three (3) years, as evidence of consent for compliance purposes.
- Closed or suspended accounts: Where an account is closed for reasons other than fraud or regulatory breach, we retain personal data for five (5) years post-closure. Where an account is closed due to fraud, money laundering suspicion, or regulatory direction, data is retained for as long as required by the relevant legal obligation.
When the applicable retention period expires, ptgamig securely deletes or irreversibly anonymizes your personal data so that it can no longer be linked to you as an individual.
07 Security Measures
ptgamig implements a layered set of technical and organizational security controls to protect your personal data, including:
- SSL/TLS encryption for all data transmitted between your device and ptgamig.net.
- Encrypted storage for sensitive personal information, including KYC documents and financial records, using AES-256 or equivalent encryption standards.
- Hashed and salted passwords — your ptgamig account password is never stored in plaintext form.
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
- Multi-factor authentication requirements for ptgamig internal system access.
- Regular security assessments and penetration testing of the platform infrastructure.
- Security incident response procedures — in the event of a personal data breach that poses a risk to your rights, ptgamig will notify the National Privacy Commission within 72 hours of discovery and will inform affected users as required by the Data Privacy Act.
08 Cookies and Tracking Technologies
ptgamig uses first-party cookies and similar technologies on ptgamig.net to support the following functions:
- Essential cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
- Analytics cookies: Collect aggregated, anonymized data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur — helping us improve the user experience.
- Session security cookies: Help detect and prevent fraudulent login attempts and account takeover attacks.
ptgamig does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioral tracking technologies.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into your ptgamig account. For a full list of cookies used on ptgamig.net, please contact our support team.
09 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, ptgamig account holders and website visitors have the following rights regarding their personal data:
Right to Access
Request a copy of the personal data ptgamig holds about you, along with information about how it is used and with whom it has been shared.
Right to Correction
Request that inaccurate or incomplete personal data held by ptgamig be corrected or updated without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations that may require us to keep certain records.
Right to Object
Object to processing based on legitimate interest grounds, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
Right to Data Portability
Request a structured, commonly used, machine-readable copy of personal data you have provided to ptgamig, for transfer to another service provider where technically feasible.
Right to Restrict Processing
Request that ptgamig restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or a complaint is being investigated.
To exercise any of these rights, contact ptgamig's Data Protection Officer at [email protected] (plain text — not a clickable link). We will respond to verified requests within thirty (30) days, as required by the Data Privacy Act. We may need to verify your identity before processing your request.
If you are not satisfied with ptgamig's response to a privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).
10 Children's and Minors' Privacy
The ptgamig platform is strictly intended for individuals aged 21 years and older, as required by PAGCOR's regulations governing real-money online gaming in the Philippines. ptgamig does not knowingly collect, process, or retain personal data relating to individuals under the age of 21.
If ptgamig discovers that a person under the age of 21 has provided personal data through the registration process or otherwise, we will immediately:
- Suspend and permanently close the relevant account.
- Reverse any deposits or transactions associated with the account.
- Delete all personal data associated with the underage user without undue delay, subject to any mandatory regulatory reporting obligations.
Parents, guardians, or responsible adults who believe that a minor in their care has registered or attempted to register on ptgamig are urged to contact our support team at [email protected] immediately.
11 Cross-Border Data Transfers
ptgamig operates primarily within the Philippines and stores personal data on servers located within or accessible from the Philippines. However, certain third-party service providers — including game content providers and cloud infrastructure partners — may be located in other countries, which means your personal data may be transferred to or accessed from jurisdictions outside the Philippines.
Where such cross-border transfers occur, ptgamig ensures that appropriate safeguards are in place to protect your personal data, including:
- Transferring data only to countries or organizations that the National Privacy Commission has recognized as providing an adequate level of data protection.
- Implementing contractual data transfer agreements that impose data protection obligations on the recipient consistent with the Data Privacy Act.
- Applying technical security measures (such as encryption) to data in transit across international networks.
By using the ptgamig platform, you acknowledge that your personal data may be transferred as described above, subject to the safeguards outlined in this section.
12 Marketing Communications
ptgamig sends marketing communications — including promotions, bonus offers, tournament announcements, and platform news — only to players who have explicitly opted in to receive them during registration or via their account settings.
You can withdraw your marketing consent and opt out of all marketing communications at any time by:
- Clicking the "Unsubscribe" link included in any ptgamig marketing email.
- Updating your communication preferences in your ptgamig account settings.
- Contacting ptgamig support via live chat or email and requesting removal from marketing lists.
Opting out of marketing communications will not affect transactional notifications that are necessary for the operation of your account — such as deposit confirmations, withdrawal status updates, KYC verification requests, and security alerts.
ptgamig does not share your contact details with third-party marketers or advertising networks for their own marketing purposes.
13 Changes to This Privacy Policy
ptgamig reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will publish the revised Policy on this page with an updated effective date. Where changes are material — meaning they significantly affect how we process your personal data or your privacy rights — we will provide advance notice through:
- A prominent notice on the ptgamig.net homepage or login page, displayed for a minimum of fourteen (14) days before the change takes effect.
- An email notification to your registered ptgamig email address, where practicable.
Your continued use of the ptgamig platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept a material change to this Policy, you have the right to close your account and request deletion of your personal data as described in Section 9, subject to any mandatory retention obligations.
We encourage you to review this Privacy Policy periodically to stay informed about how ptgamig protects your personal information.
14 Contact Us and Data Protection Officer
If you have any questions, concerns, or complaints about this Privacy Policy or ptgamig's handling of your personal data, please contact our Data Protection Officer through the following channels:
- Email: [email protected] (plain text — not a clickable link) — use subject line "Privacy / DPO Request"
- Live Chat: Available 24/7 via the ptgamig.net platform — request to speak with or escalate to the Data Protection team
- Response time: ptgamig aims to acknowledge all privacy-related inquiries within two (2) business days and provide a substantive response within thirty (30) days, as required by the Data Privacy Act.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).
This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data processed by ptgamig in connection with the ptgamig.net platform and associated services.
Ready to Play Safely at ptgamig?
Now that you know how ptgamig protects your personal data, explore our full range of games — from live sabong and slots to bingo and live dealer casino — all secured under PAGCOR regulation and the Philippine Data Privacy Act.