ptgamig Terms & Conditions

01 Definitions

In these Terms and Conditions, the following definitions apply unless context requires otherwise:

• "Platform" means the ptgamig website, mobile site, and any associated applications or services operated under the domain ptgamig.net.
• "We," "Us," "Our," or "ptgamig" refers to the operator of the Platform, licensed by PAGCOR to provide online gaming services in the Philippines.
• "You" or "Player" means any individual who accesses, registers on, or uses the Platform for any purpose.
• "Account" means a registered player account opened on the Platform that enables access to real-money gaming services.
• "Wallet" means the PHP-denominated balance held within your ptgamig Account, comprising deposited funds, winnings, and credited bonuses (where applicable).
• "Bonus Funds" means any promotional credits, free bets, free spins, or equivalent incentives granted by ptgamig to your Account under a specific promotion.
• "Wagering Requirement" means the number of times Bonus Funds must be staked on eligible games before they may be converted to withdrawable cash.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body that issues and oversees ptgamig's operating license.
• "KYC" means Know Your Customer — the identity and document verification process required by Philippine anti-money laundering regulations and PAGCOR licensing conditions.
• "Prohibited Jurisdiction" means any country or territory from which accessing the Platform is prohibited by applicable law or by ptgamig's operational policies.

02 Acceptance of Terms

By accessing the Platform, completing the account registration process, or placing any wager or bet on ptgamig, you unconditionally accept these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any provision of these Terms, you must immediately cease using the Platform and, if you have an existing Account, contact ptgamig support to request account closure.

These Terms constitute a legally binding agreement between you and ptgamig. ptgamig reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of amended Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

03 Account Registration

To access real-money gaming services on ptgamig, you must create an Account by completing the registration process accurately and truthfully. You agree to provide current, complete, and accurate information during registration and to update that information promptly if it changes.

3.1 Single Account Policy

Each individual may hold only one active ptgamig Account at any time. Creating, using, or benefiting from duplicate accounts — whether registered under the same name, a different name, a family member's identity, or through any proxy or nominee arrangement — constitutes a material breach of these Terms. ptgamig will close all associated accounts and forfeit all balances, bonuses, and pending withdrawals upon discovery of duplicate account activity.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity conducted through your Account will be treated as having been authorized by you. ptgamig is not liable for losses resulting from unauthorized account access where you have failed to maintain adequate security over your credentials. You must notify ptgamig support immediately if you suspect unauthorized access to your Account.

3.3 Account Verification (KYC)

ptgamig is required under PAGCOR licensing conditions and Philippine anti-money laundering regulations to verify the identity of all account holders. You agree to submit valid government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID), proof of address, and, where required, source of funds documentation upon request. Failure to complete KYC verification within the timeframe specified by ptgamig may result in suspension of withdrawal privileges or Account suspension.

04 Age Verification and Eligibility

The ptgamig Platform is available exclusively to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, as required by PAGCOR regulations governing online casino and sports betting in the Philippines.
• You are accessing the Platform from within the Republic of the Philippines or from a jurisdiction where online gambling is lawfully permitted.
• You are not a resident of a Prohibited Jurisdiction.
• You are not subject to any self-exclusion order — whether self-imposed through ptgamig's tools or imposed by PAGCOR — that would restrict your participation in online gambling.
• You are acting on your own behalf and not as an agent, nominee, or representative of any other person.

ptgamig reserves the right to request age verification documents at any stage of the account lifecycle, including at registration, before processing a withdrawal, or following any account review. Accounts found to be held by individuals under the age of 21 will be permanently closed and all funds forfeited in accordance with PAGCOR's underage gambling policy.

05 Deposits and Withdrawals

5.1 Deposits

All deposits to your ptgamig Account are processed in Philippine Peso (PHP) through the payment methods available on the Platform at the time of deposit, including GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, USDT TRC20, and Visa/Mastercard. Deposit minimums and maximums are displayed at the time of the transaction and are subject to change without prior notice.

ptgamig does not accept deposits from third-party payment sources. All funds deposited must originate from a payment method registered in your own name. ptgamig reserves the right to return deposits and suspend Accounts where third-party funding is suspected.

5.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your Account must have completed KYC verification in full before any withdrawal is processed.
• Any active wagering requirements associated with deposited Bonus Funds must be satisfied before bonus-derived funds are eligible for withdrawal.
• Withdrawals will only be processed to a payment method registered in your own name matching your ptgamig Account identity.
• Processing times vary by payment method: GCash and Maya withdrawals are typically processed within minutes to a few hours during operational hours; bank transfers to BPI, BDO, Metrobank, and UnionBank are subject to Philippine interbank processing timelines.
• ptgamig reserves the right to apply additional verification procedures to withdrawal requests above certain thresholds as required by PAGCOR anti-money laundering compliance rules.

5.3 Dormant Accounts

An Account that has had no login activity for a continuous period of twelve (12) months will be classified as dormant. ptgamig may apply a monthly inactivity maintenance fee to dormant accounts as specified in the fee schedule published on the Platform. Players will be notified prior to inactivity fees being applied.

06 Bonuses and Promotions

ptgamig may offer bonuses, free bets, free spins, cashback, reload promotions, and other incentive programs to eligible players from time to time. The following general terms apply to all promotional offers unless specific promotion terms state otherwise:

• All bonuses are subject to wagering requirements that must be met before bonus-derived winnings are eligible for withdrawal. The applicable wagering requirement multiplier will be clearly communicated in each promotion's specific terms.
• Bonus Funds expire if the associated wagering requirements are not completed within the validity period specified in the promotion. Expired Bonus Funds are forfeited without compensation.
• Different game types contribute at different rates toward fulfilling wagering requirements (e.g., slots may contribute 100%, while table games may contribute at a lower rate). Game contribution rates are specified per promotion.
• ptgamig reserves the right to withhold, reverse, or reclaim any bonus, free bet, or associated winnings if it determines, at its reasonable discretion, that a player has engaged in bonus abuse, arbitrage betting, or any strategy designed to exploit promotional offers.
• Only one bonus may be active at a time unless the specific promotion terms expressly permit stacking.
• ptgamig reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice, except where such modification would materially disadvantage players who have already accepted an active offer.

07 Betting and Gaming Rules

All bets and wagers placed on ptgamig — including casino games, live sabong, sports betting, slots, and bingo — are subject to the specific game rules applicable to each product, which are accessible within each game interface. The following general rules apply across all gaming products:

• All bets are final once confirmed. ptgamig will not reverse or cancel a confirmed bet at a player's request except in circumstances where ptgamig determines, at its sole discretion, that a technical error, system malfunction, or data feed error has materially affected the bet outcome.
• In the event of a disconnection or technical failure during a game round or live event, ptgamig's system logs will be the definitive record for resolving any dispute about the outcome of that round.
• ptgamig uses certified Random Number Generator (RNG) technology for all digital casino games. RTP (Return to Player) percentages are published for slot titles and are based on long-term statistical averages, not individual session outcomes.
• For live sabong, betting is governed by the match schedule and betting deadlines published on the Platform. ptgamig reserves the right to void any sabong match result where the licensed arena operator reports an invalid match or regulatory irregularity.
• For sports betting, ptgamig follows industry-standard settlement rules. Where official result sources are unavailable, ptgamig reserves the right to delay settlement until results are confirmed through recognized official channels.
• Maximum win limits per bet and per game session may apply and will be communicated within the relevant game rules.

08 Prohibited Conduct

The following conduct is strictly prohibited on the ptgamig Platform and will result in immediate Account suspension, forfeiture of balances, and may result in referral to relevant Philippine law enforcement or regulatory authorities:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or financing of prohibited activities under Philippine law.
• Providing false, misleading, or fraudulent information during registration or at any point during the KYC verification process.
• Registering an Account on behalf of a third party or permitting a third party to use your Account.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit game mechanics, or gain an unfair advantage over other players or the Platform.
• Engaging in collusion with other players in any multiplayer game format to influence outcomes artificially.
• Exploiting software bugs, glitches, or technical vulnerabilities in the Platform. Any winnings derived from a demonstrable software error are not considered valid and may be reversed.
• Engaging in chargebacks or payment disputes through your bank or e-wallet provider in bad faith while retaining gaming winnings associated with the disputed deposit.
• Attempting to circumvent any geographic restriction, self-exclusion, or account suspension through the use of VPNs, proxy servers, or alternate identities.

09 Intellectual Property

All content on the ptgamig Platform — including but not limited to the ptgamig brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials — is the property of ptgamig or its licensed content providers and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform's content without ptgamig's express prior written consent.

Game titles, artwork, and software provided by third-party game studios (including Pragmatic Play, PG Soft, Evolution, SA Gaming, and others) remain the intellectual property of their respective owners and are licensed to ptgamig for distribution on the Platform.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ptgamig's total liability to you for any claim arising from or related to your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your Account in the thirty (30) days preceding the event giving rise to the claim.

ptgamig shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of or inability to use the Platform.
• Indirect, incidental, special, consequential, or punitive damages of any kind.
• Losses arising from scheduled or unscheduled Platform maintenance, downtime, or technical outages beyond ptgamig's reasonable control.
• Losses attributable to your failure to maintain the security of your Account credentials.
• Decisions you make regarding betting strategy, game selection, or wagering amounts — gambling outcomes are inherently uncertain and ptgamig does not guarantee any particular result.

Nothing in this clause limits ptgamig's liability for fraud, gross negligence, or any other liability that cannot be excluded under mandatory provisions of Philippine law.

11 Responsible Gaming

ptgamig is committed to providing a safe and responsible gaming environment in compliance with PAGCOR's responsible gaming requirements. The following responsible gaming tools are available to all Account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Restrict the maximum amount you can lose within a defined period.
• Session Time Limits: Set a maximum continuous play duration after which you will be automatically logged out.
• Reality Checks: Receive periodic in-session notifications showing your session duration and net gaming result.
• Self-Exclusion: Request a temporary or permanent exclusion from the Platform. Self-exclusion takes effect immediately upon confirmation and cannot be reversed for the duration selected. Permanent self-exclusion is irreversible.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for additional resources and guidance. ptgamig's 24/7 live chat support can also assist you in activating any responsible gaming tool immediately.

12 Account Suspension and Closure

ptgamig reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within required timeframes.
• Reasonable suspicion of fraudulent activity, money laundering, or other criminal conduct.
• Receipt of a chargeback or payment dispute from your bank or e-wallet provider.
• Regulatory direction from PAGCOR or any competent Philippine authority.
• Discovery that you do not meet the eligibility requirements set out in these Terms (including age requirements).

Where an Account is suspended pending investigation, ptgamig will communicate the reason for suspension to the Account holder within a reasonable timeframe and provide an opportunity to respond, except where doing so would compromise an ongoing investigation or violate a legal obligation.

You may request closure of your Account at any time by contacting ptgamig support through live chat or email. Upon Account closure, any withdrawable balance remaining in your Wallet will be returned to your verified payment method after deducting any applicable fees, provided KYC verification has been completed.

13 Privacy and Data Protection

ptgamig collects and processes your personal data in accordance with our Privacy Policy, which is available at ptgamig.net/privacy-policy and is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your personal data as described in the Privacy Policy.

ptgamig processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data is used for account management, identity verification, regulatory compliance, customer support, and (with your consent) marketing communications.

ptgamig will not sell your personal data to third parties. Data is shared only with licensed game providers, payment processors, KYC verification services, and regulatory bodies as required by law.

14 Amendments to These Terms

ptgamig reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Where a change is material — meaning it significantly affects your rights or obligations — ptgamig will provide advance notice through a Platform notification or email to your registered address at least seven (7) days before the change takes effect, where practicable.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request Account closure as described in Section 12.

15 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or your Account shall be resolved as follows:

1. Informal Resolution: You must first contact ptgamig support and attempt to resolve the dispute informally. ptgamig will make reasonable efforts to resolve all complaints within ten (10) business days of receipt.
2. PAGCOR Dispute Resolution: Where a dispute relates to a licensed gaming matter and cannot be resolved informally, you may escalate the complaint to PAGCOR through its official complaint channels as provided on the PAGCOR website.
3. Philippine Courts: For disputes not resolved through the above processes, both parties submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a Philippine court where necessary to prevent immediate and irreparable harm.

If you have questions about these Terms and Conditions, please contact ptgamig support via 24/7 live chat or by email at [email protected] (plain text — not a clickable link).